Question 1

1. Can you turn my pet into a CustomPlush?

Accepted Answer

Absolutely! Creating FurEver Pets custom stuffed animals is in our DNA and we have helped to create everything from cats and dogs to horses, cows, and turtles! Whether you are looking to memorialize your beloved pet, or create an identical stuffed companion, we would love to help you celebrate your furry best friend.

Let's Get Startedby logging in to our EXCLUSIVE design portal for FurEver Pets!

Question 2

2. Can you turn a person into a CustomPlush?

Accepted Answer

Yes we can! Memeez are fun and make fantastic gifts, for everything from retirement gifts, to bride and grooms. Take a favorite snapshot and turn it into a tangible three dimensional memory of a moment!

Question 3

3. It's not a pet, and it isn't a person. Can you create anything?"

Accepted Answer

Definitely! Your Creations allows you to take a drawing, upload it into our EXCLUSIVE design portal, and we will make it into a CustomPlush for you! You'll get to choose between a three dimensional stuffed plush, or have Your Creation design on a pillow! If You Can Imagine It, We Will Create It!

Question 4

4. How much can I customize my CustomPlush?

Accepted Answer

You will be able to choose everything from the size, to hair color, texture, eye color, and other featured colors. You can be as realistic to the images you provide as you like, or go wild with customization! That's why we're CustomPlush.com!

Question 5

5. Do you ship internationally?

Accepted Answer

Yes! We love to see everyone across the world loving their FurEver Pets, Memeez, and Your Creations! Send us your SNAPS! Share your photos with us on Instagram @customplush_com.
 
CustomPlush.com is not responsible for local duties or tariffs. The recipient may be responsible for paying these upon receipt. For some countries, we may collect and remit VAT on your behalf. In this instance, you will see a Sales Tax or VAT added during checkout. If you are an international buyer, but are purchasing for someone in the US, we may be required to collect and remit US state sales tax on the purchase, depending on local jurisdictions.
 
International customs may affect accuracy of shipping times.

Question 6

6. What is the status of my order?

Accepted Answer

Awesome! We are thrilled that you chose us for your FurEver Pet, Memeez, or Your Creations! We appreciate your patience as we make sure that your vision comes to life- in plush! Please note that the estimated shipping time for your order is included in your confirmation email.
 
As soon as we recieved your design on CustomPlush.com, we got to work on your order! You should be receiving emails that indicate what phase of design, creation, manufacturing, or delivery your order is at. You can also login to your account on CustomPlush.com and check the status of your order there!
 
As soon as your FurEver Pet, Memeez, or Your Creation is complete and ready to be shipped, you will receive tracking information.You can also send an inquiry to our customer service team at HappyToHelp@plush.com and we will answer any questions you might have!

Question 7

7. What materials do you use in making FurEver Pets, Memeez, and Your Creations?"

Accepted Answer

We like to say that FurEver Pets, Memeez, and Your Creations are made with mounds of love and millions of memories, but really, it's 100% polyester. All materials used are hypo-allergenic and especially chosen for each order!

Question 8

8. What if my CustomPlush.com creation arrives damaged?

Accepted Answer

If your FurEver Pet, Memeez, or Your Creation arrives damaged, no worries! CustomPlush.com will examine your case and determine whether to repair your order, replace your order, or issue you a refund.
 
You can send our team a damage request using the Contact Us page. Be sure to include any photos as well as the order number from your project. Any damage requests need to be submitted within 48 hours of delivery.

Question 9

9. How do I clean my FurEver Pet, Memeez, or Your Creation?"

Accepted Answer

Oh no! We recommend to spot clean your CustomPlush and let it air dry. Good Luck!

Question 10

10. Can my CustomPlush include an accessory?

Accepted Answer

Depending on the size and complexity of your accessory, there may be an additional charge for the item(s). It would have to be made separately, and each would require our creation team's expert skills as well as additional materials.

Single Unit FAQ